Appliance
- Refrigerator/Freezer not working.
- Flooding from your Dishwasher or Washing Machine
Plumbing
- Flooding or water intrusion unnaturally into the apartment (from a ceiling, window, appliance, etc.)
- Clogged toilet, if overflowing and it is the only toilet in the apartment – turn off water valve located behind the toilet. Always attempt to plunge the toilet prior to calling our service.
- Overflowing sink/tub/shower from broken valve/fixture – turn off water valve located underneath the sink.
Heating & Cooling
- No heat or unable to maintain 67 degrees or more in apartment.
- No AC/Unable to maintain less than 85 degrees. Temporary Unit will be provided until next business day.
Electricity & Fire Protection
- No electricity – contact MG&E for possible outage, then check breaker box in unit, then call the service.
- Gas odors – contact MG&E at 608-252-7222, then call the service.
- Building Fire Alarm/CO2 horns or detector sounding in lobbies/hallways/stairwells/garages.
- Unit Fire Alarm/CO2 detector beeping. Reset or Disconnect – will be addressed next business day.
Overhead Door
- Garage doors not opening from inside/outside or access is blocked.
Elevator
- Elevator stuck or not operating with Resident/Guest Inside.
- Elevator not operating. Notify answering service and service will be dispatched for the next business day.
Lockout
- Lockouts – all lockouts incur a charge of $225 to perform the service (subject to change). If you do not wish to pay the fee, you may contact a locksmith. Resident must show proof of ID prior to unlocking the door.
Non Emergencies
- Clogged toilet if multiple toilets are in the unit.
- Unit Fire Alarm/CO2 detector beeping. Reset or Disconnect – will be addressed next business day.
- Noise Disturbance – Contact Police (when applicable) and then Property Manager.
- Parking – If someone parked in your stall, use street or surface lot parking. Notify Property Manager.
Emergency Service Phone Number
